Splash Babies Terms & Conditions
All known medical conditions of parent/carer & child must be disclosed to us and kept updated.
Missed lessons cannot be refunded or transferred in any circumstance.
Catch-up classes may be offered during the same week if space is available.
Courses can be cancelled up to 14 working days before the course is scheduled to commence and will carry a £30 cancellation fee. No refunds can be given after this time.
We reserve the right to change lesson times and venues and in some circumstances cancel classes. Only if an alternative class is not given, will a refund be issued.
We are not responsible for travel expenses.
Customers are expected to behave in a civilised manner towards the teacher and other customers, and are not expected to use foul language at any time
Customers accept that at times there will be physical contact between the teacher and their child, in a professional, caring manner.
Swimmers should not enter the pool until the teacher says it is safe to do so and must tell the teacher if leaving the pool before the end of the session.
Please do not run on the pool side, remove loose fitting or sharp jewellery, tie back long hair or wear a swim cap, do not drink alcohol prior to the lesson and do not eat or chew gum during the lesson.
Customers should aim to arrive no more than 15 minutes before the lesson and leave no more than 15 minutes after the lesson to help improve changing room comfort.
One adult must enter the water with each baby/toddler. That adult is exclusively responsible for the safety of the baby/toddler both in the pool, changing rooms and the surrounding areas. Siblings in the class or on pool side must be accompanied by a second adult.
Children under 4 years, must adhere to the Happy Nappy 'double layer' system. A baby warmer and swim nappy is not adequate.
Splash Babies reserves the right to refuse entry into the pool without the appropriate swimwear.
Please do not bring your baby swimming if they have been unwell with sickness or Diarrhoea within 48hrs of your swim lesson. For all contagious illnesses, please contact us before swimming.
We are under no obligation to refund lessons that may be missed by local adverse weather when the venue and environs are safe and accessible and lessons are held. We regret that we are unable to offer automatic refunding or rescheduling of lessons in the event of adverse conditions local to yourselves preventing you from attending a scheduled class.
We reserve to right to cancel an individuals course without a refund, through any incident / Inappropriate behaviour during our lessons.
We, and the pool facility will not be liable for any loss, damage or injury whilst on pool premises.
Whilst you are waiting for your class, please keep poolside noise down to a minimum so that all lessons can take place in a calm and peaceful atmosphere. Do not enter the pool until the current class has finished; please always wait to be invited to do so by your teacher.
Photos at the end of the class of just your child are permitted but prior permission must be obtained from the instructor and we will always check with the rest of the class.
All personal items must be taken home at the end of each lesson including used swim nappies.
Whilst it is our policy that we endeavour to ensure you always have the same teacher, we cannot guarantee this as teachers fall ill, leave etc. Also, due to the extremely thorough nature of our training, we may occasionally need to have a new instructor teaching your class. They are always fully trained at this point, but need to teach a series of 'live classes' in order to complete their assessment process. Unfortunately we cannot give advance warning when this may happen and, whilst we always try to limit it, it is a necessary part of our commitment to quality.
You are fully responsible for all applications of Splash Babies techniques practices outside the classes now and in the future.
We do hope you and your child enjoy our swimming courses. Please feel free to give your feedback during the course and to ask questions during each lesson.
We will not pass on any of your information without asking for your consent.
We may collect the following information in order to take online orders and improve site performance:
- Contact information including email address
- Demographic information such as postcode, preferences and interests
- Other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
Whenever you are asked to fill out a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at store@BabySwimmingCourses.co.uk
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.